KFC Reminds Us of the Importance of Culturally Sensitive Marketing

KFC Reminds Us of the Relevance of Culturally Sensitive Promoting


In addition to chicken, KFC is frying up controversy.

On August 24 Azim Akhtar, KFC Canada’s Director of Marketing and advertising, tweeted a few billboard illustrations or photos from the company’s new “It’s finger lickin’ good” marketing campaign.

While the adverts are supposed to be playful, suggesting that utensils aren’t desired to get pleasure from KFC, X people quickly pointed out that all of the images showcased Black individuals having fried chicken and feed into damaging stereotypes.

On acquiring the pushback, Akhtar took to X to clarify that the print illustrations or photos ended up element of a broader marketing campaign and shared a video version of the advert that featured a diverse group of actors casting apart utensils to take pleasure in KFC with their palms.

However sharing the video was an attempt to provide broader context, it left social media consumers asking yourself why the innovative utilised on the billboards didn’t mirror the variety of the business. Other commentators speculated that the imagery was deliberately utilized to stir up controversy.

The Relevance of Culturally Skilled Marketing and advertising

When fried rooster is not inherently racial, North The us has a heritage of stereotyping the consumption of fried hen by Black individuals, using it as a demeaning trope. Failing to just take this historical context into consideration is certainly a misstep for the brand name.

We noticed another instance earlier this summer months throughout the Barbie movie’s promo. The formal X account for the Warner Bros. film shared light-weight-hearted responses to fan-created pictures of Barbie and Oppenheimer. The shift was seen as distasteful to Japanese audiences supplied the record of nuclear weapons utilised in Japan during Environment War II. Warner Bros. later on issued an apology for the insensitive engagement.

These examples exhibit the value of culturally proficient advertising and marketing. To stay away from blunders like this in the potential, marketing groups really should goal to:

  • Comprehend pertinent historical context and how distinct demographics might be impacted by a piece of context
  • Enlist numerous teams with entrepreneurs of diverse backgrounds and experiences who can offer essential insights
  • Constantly examine, issue, and deconstruct biases that may demonstrate up in their articles

When outrage can contribute to virality, not all engagement is very good engagement. Culturally insensitive information breaks the audience’s have confidence in and can overshadow possibly constructive experiences a client can have with a model.

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